Leadership
Trustworthiness
Smarts
Reviews (30)
Oh boy, where do I even start with Jeff Wiener at NSD? Let’s just say Rajiv may have had a point about his leadership. Working with Jeff can be exhausting! Everything turns into a debate, and somehow he always has to have the last word. Like, can we just fix the problem instead of arguing about who’s right? And for someone running roadside assistance, you’d think keeping customers happy and treating providers fairly would be the priority. But from what I’ve seen, there’s way too much energy spent on payment disputes, finger-pointing, and defending decisions. And why does everyone’s personal business seem so interesting? Seriously, we have actual work to do! I wish the CEO could see what it’s like dealing with this every day. Maybe try listening to people instead of arguing with them for once? Just because you have a big title doesn’t mean you’re always right. Sometimes the best thing a leader can do is admit something isn’t working and actually fix it!
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There is no business justification for keeping this fool. Time to pack him up and ship him out. Despicable person
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This is a good week for wiener he hasn’t screwed anything up in a while.
Thats because he can sweep it all under the rug now he runs Network.
Was impossible to work with. Made decisions based on his personal feelings and emotions. Did not care to be a business partner. It was do it his way at the expense of your business or you’re fired. Would never qualify as a COO for a real company.
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A terrible leader with no positive value system, he is only out for himself.
Inexcusable excuse of a leader.
Such a fake person
This guys greatest accomplishment as a “leader” is being the first person in the office. FYI, no one cares. Real companies that are actually successful measure outcomes. They don’t care who’s in first and who leaves last. This guy prioritizes presenteeism. Everyone in this company sees you are an imposter.
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I’ve been here for many years now. I’ve seen firsthand the toxic leadership of Jeffrey Wiener. From belittling his staff, to creating dissent amongst his leaders. His lack of people leadership is atrocious. The fact he was a “mentor” is comical, yet quite concerning. He seems hell bent on proving he’s always right, literally arguing like a 5 year old who can’t accept reality. He constantly lies and gaslights. A COO who acts like a low level supervisor. God forbid you get on his bad side then you will be marked for termination. Are these the characteristics of a leader? I think not. They’re characteristic's of an insecure coward. NSD was so much better before he arrived.
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Nobody can work with him, his own team hate him, they have gone to HR about his behaviour. Our useless VP HR just brushes it all under the carpet. This truly shows that this company’s leadership only values toxicity. They believe that if they remove one of their own, that it confirms the criticism against the leadership. The cries for help on this site are real.
The VP of HR will never touch him. They are buddies.
Insecure people diminish others to create the illusion of their own superiority
I could not agree more with whomever started this post. If you point out anything that contradicts Jeff, you are doomed. Remember—there is no severance and unemployment in Florida is $275 a week. He will make your life living hell. He will discredit you. He will target you. Handbook states “no retaliation”. But he must have something on Wanda as he retaliates and gets away with it.
He just makes things up, he is so forceful in his assertions even if he is wrong he tries to make you believe he is right. He says things that are generally wrong, if you try to contradict him he gets angry and belligerent. He then goes around the building telling people that you are stupid or he had just had to educate you on something. If you are on his hit list he can’t wait to run around the building telling people how he set somebody right, with little petty remakes that tries to diminish people. Overall a horrible leader, that’s why nobody respects him.
Basically, you just described Wieners playbook to a tee.
He got the post guy fired because of something petty. Guy was making a little bit of money, kept to himself. After 20yrs on the job, the guy got no severance, nothing. Jeff, is such a bully, I hope he gets his just rewards for being such a horrible person.
No real company would tolerate this behavior. It just speaks volumes about NSD’s core health, leadership, and operational risks. Clearly NSD supports bullying. The CEO and the Board of Directors ignore the abuse, indicating a failure of corporate governance and a lack of ethical leadership. The legal ramifications are severe. Top talent has exited due to the toxic environment which only leads to high recruitment and training costs, not to mention the loss of institutional knowledge. They don’t care about the long term stability of the company nor the public exposure regarding their brand. NSD’s leadership, BDT the private equity firm, and the inept Board of Directors have ruined this company. They have set the dubious standard in the industry of being a company who devalues their employees, promotes a culture of retaliation, favoritism, and fails to hold their C-Suite to the same standards they hold their associates to. No matter how many fake LinkedIn posts they put up and the fake rigged awards they claim to win, their smoke screen won’t fool those that live this nightmare on a daily basis. Employees know this is a terrible place to work. Clients, vendors and tow providers don’t want to do business with this circus. And that’s the real NSD!
I have run into several former teammates. They are happier. They are healthier. You can see in their physical appearance that they change has been positive. Do you know why? They don’t feel they have to be in CYA mode. They feel respected. Word of advice to current NSD teammates: there is light at the end of the tunnel. There are jobs were you can succeed and companies were you will be respected. If BDT decides to keep the current members of the Leadership team, then teammates need to leave. Start looking and get out. Save yourself.
Wish I could give minus stars
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People just can’t work with Jeff, he has no leadership skills, he treats his people like crap, and always needs to be right. That’s what make him so wrong !
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Bingo
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Judge the body of work with a track record littered in failure. Terrible relations with tow providers, vendors, and clients. A culture killer in charge of a department that operates like a high stakes game of musical chairs with constant turnover and change. Inability to identify talent. The Mickey Mouse club for a leadership team that would never be hired for a leadership position anywhere else. No wonder they are “yes” men.
I am sure Jeff pretending to be more hands on is going to make things better.
The ultimate yes man. When Rich needs something different than reality, call Jeff. The least trusted person in the company. Will turn on anyone to make himself look better. Jeff is the cancer that needs to be cut out.
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Agreed
People can be imperfect and still be strong leaders. Jeff sets high standards and pushes people to be their best. That can be uncomfortable, and not everyone welcomes that kind of challenge.
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Yes, Jeff makes everyone feel uncomfortable.
Nice comment Jeff. Nothing like posting self-reviews.
Wrong Shammy
"I'm surprised by these comments, especially from anyone who hasn't worked with him directly. He has high standards and speaks with unvarnished honesty, but that level of focus is what gets the job done. It's tough to evaluate someone's management style without having walked in their shoes or managed those same daily pressures.
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Getting the job done and being a good manager aren’t the same thing. Plenty of leaders deliver results while creating an environment people actually want to work in. If a consistent pattern of criticism exists, maybe it’s worth considering that the issue isn’t everyone else—it’s the leadership style itself.
Maybe walk in his shoes then?
Stop trying to deflect from the narrative that the reality of the reviews tell you. Not only on this site, but on Indeed and Glassdoor. The poor performance of the department, constant chaos, negative customer reviews, and the fact we’ve lost countless clients due to failed operational performance is a direct reflection of its leader. No need to walk in his shoes because he clearly can’t walk a mile in them himself. Even an idiot can recognize that.
Quite possibly the worst exec I have had the displeasure of working with ever. Not just a horrendous leader, but an abysmal excuse for a human being, too. I keep hearing that he's intelligent, but haven't seen it. Probably because he's consistently sticking his head where it doesn't belong, claiming to be an expert there, and letting his rage and yes-men army gaslight the few who dare to question him. Ego, personified.
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No one is above reproach, but this is an unfair characterization of him. Personal insults don’t make the criticism more credible; they make it sound like a personal grudge.
Wieners opinion below does not count. All these people can’t be wrong
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Jeffrey is a terrible boss, we know it, and he knows it!
Don't agree with these negative reviews.
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Thanks Jeffrey, but we don’t need your gaslighting opinions here.
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Quite possibly the worst exec I have had the displeasure of working with ever. Not just a horrendous leader, but an abysmal excuse for a human being, too. I keep hearing that he's intelligent, but haven't seen it. Probably because he's consistently sticking his head where it doesn't belong, claiming to be an expert there, and letting his rage and yes-men army gaslight the few who dare to question him. Ego, personified.
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Surprised he is still there. Shallow man. Competing with Rich. He now even has a Mercedes. In the last town hall he introduced himself as Rich Holland. Dream on.
So why rate him so high
That was a comment that someone (not the reviewer) made about the review. That was not words from the review, it was a comment on the review.
Wiener just like to score points on people. Always thinks he is the smartest person in the room, but he is wrong a lot of the time
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He needs to go
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Looks like his direct reports will be gone long before him
What does this cryptic comment mean?
Who’s the common denominator here? Clearly, the CEO and the board tolerate this leaders behavior creating an environment that lacks psychological safety. The inability to retain talent over the course of a decade is a major red flag. However, the CEO and the board tolerate the toxic behavior. I guess they don’t care about the company’s image.
He lies. He pretends to know more than he knows. When caught, he will gaslight the person that made him look bad. Protect yourself. Put everything in writing. Record you Teams Meeting when making decisions if he is the voice with authority.
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He is a wolf in designer sheep clothing.
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NSD deserves a trustworthy COO. Jeff is dishonest, talks about everyone, and gaslights like crazy. He could not work even as an operations manager in a reputable company. Give it to Jac Alvarez—at least he brought in revenue and knew what he was talking about. Get rid of Jeff.
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Jeff is not a leader, all of his people hate working for him.
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He's the best.
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Thanks Jeff for your input
Terrible human being. Prioritizes profit over families losing their companies.
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Jeff is a smart person, but has lost all credibility in NSD. Not a person you could trust to lead the most critical part of the business.
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The board needs to look into his background. The CEO needs to conduct round tables to get feedback on Jeff. He gossips about everyone, he is disrespectful towards his staff, and yells at people. Complaints have been raised to Wanda Lopez, the head of HR, but she gossips with him so no actions are taken. He does not follow protocols. And he is only employed because his brother used to be the CEO and he is in the circle of friends of the founder of the company. He could not work elsewhere as a COO.
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Totally true
100% accurate
1000% accurate
It's a surprise that he still has a job. All he does is gossip all day and abuse his team so he can tell the CEO he is fixing the problems he created himelf
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That’s him in a nutshell
Totally true
Agree 100%. He makes terrible decisions and then when things go wrong runs to Rich and points fingers. Terrible leader!
This person is intelligent, but they are the epitome of a poor leader. The toxic traits on display are constant: micromanaging, unrealistic demands, zero autonomy, vague expectations, little to no useful feedback, public criticism, taking credit for others’ work, shifting blame, playing favorites, and lack of direction. It feels like being in a washing machine. It’s exhausting and explains why so many talented people have left. If you can’t lead, that’s one thing—but stop pretending you’re a great leader of people.
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